Systems Change

Cross-sector coordination is at the heart of LEAD. Most social problems are more complex than any one entity can address by itself. Recognizing this, LEAD uses a form of structured collaboration – called collective impact – in which diverse stakeholders commit to a common agenda to solve a complex problem.

Even in communities that have developed an array of first responders options – police officers, crisis intervention teams, co-responder programs, or non-police alternatives – the question often remains: after the first response, what do we do next? (This is often phrased as “divert to what?”)

Changing complex, entrenched social systems to achieve better outcomes requires patience, commitment, and persistence. It also requires questioning long-standing beliefs about how we tackle common problems and making room for the insights generated by many diverse points of view.

To create more effective alternatives, LEAD reorganizes existing stakeholders into collaborative systems. With LEAD, community stakeholders – officers, health agencies, community-based service providers, elected and appointed officials, advocacy groups, businesses, and interested residents – work together to build an effective, coordinated second response, one that reorganizes existing pieces and adds others to identify and address the needs of LEAD participants.

This is why LEAD can serve as a universally accessible and valuable second response to foster comprehensive systemic change, no matter what the first response landscape looks like in a particular community.


How to implement LEAD?

In every site, LEAD begins with a group of stakeholders committed to finding a better way. To support their efforts, the Bureau provides an evolving array of resources and assistance, including site visits, topic-specific presentations and trainings, and reference documents.
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What the Bureau does

Where to find support?

Staffed by a team of expert practitioners with first-hand experience implementing LEAD, the Bureau is the world’s only authorized resource to provide training and technical assistance for LEAD.
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Change Begins With Communities.

Interested in implementing or improving LEAD in your community?

Contact Us Today.View List of Participating LEAD Sites